Why Updating Your Cell Phone’s Address Could Save Lives

Have you ever had to dial 911 or 988 for emergency assistance? Imagine being connected to a call center in a city where you haven’t lived in years! Even with today’s advanced technology, cell phone users must manually update their facility addresses to be routed to the appropriate regional emergency services.

I have had the same cell phone number for about 20 years, which has a Seattle area code (206). However, I haven’t lived in Seattle since 2018; I now live in Aberdeen, where the area code is (360). While you might think this detail isn’t significant, I assure you it is crucial!

Why is this important for residential homes? Many providers may have customers in one state while their residential facilities are in another. Updating the physical address for your cell phone at your residential facility is especially critical if your home doesn’t have a landline. Doing so can save valuable minutes and reduce confusion during emergencies when contacting services.

To update your physical address for your cell phone, follow these steps:

  1. Log in to your carrier’s account: Access your account on your carrier’s website or through their mobile app.
  2. Find profile settings: Look for the section where you can manage your personal information, usually labeled “Profile” or “Account Settings.”
  3. Access billing address: Within your profile, navigate to the “Billing Address” section.
  4. Enter new address: Update your address with your current information.
  5. Save changes: Click “Save” or “Update” to confirm your new address.

Important points to remember:

Sometimes, mobile carriers use different names for addresses. Depending on the carrier, this section might be labeled differently, such as “Service Address” or “E911 Address.” Most carriers offer the ability to update your address through their mobile apps for convenience. If you encounter any issues while updating your address online, don’t hesitate to reach out to the carrier’s customer service for assistance.

Brenna Botsford

Chief Executive Officer